Contact Center Technology
Expertly Architected Technology Solutions
TECHNOLOGY SOLUTIONS
VASOR Technology offers a wide range of technology related services and solutions for your contact center including: Interactive Voice Response, Computer Telephony Integration, Customer Relationship Management and Data & Analytics.
Interactive Voice Response (IVR)
IVR systems are used primarily for caller identification/ routing and self-service. An IVR works much like a website and requires an IVR application and a voice browser.
Computer Telephony Integration (CTI)
CTI allows data to follow the phone call so that the caller does not have to repeat information after using an automated system or after being transferred to another agent.
Data & Analytics
Analyze large amounts of customer data with an easy-to-use visual interface. Track and manage real-time agent performance instantly.
Customer Relationship Management (CRM)
Most customer-driven organizations have implemented basic CRM. Marrying CRM and customer inquiry data allows organizations to get a complete view of the customer, his experience and expectations.