Data-driven Customer Decisions
Customer Analytics
Our core analytics platform, powered by Nowanalytics, brings a combination of tools via a Software-as-a-Service (SaaS) delivery model to enable rapid deployments at a very affordable cost.
Our platform enables organizations to combine data from many different sources and automate the process of preparing the data for analysis. This easy to use, intuitive platform allows users to focus on the application of analysis to improve operations versus spending time and resource in collecting, cleansing, organizing and preparing data for analysis. By giving you the ability to visually understand and analyze your customer contact experiences and contact center operations, you can focus on improvements and results for rapid success.
The contact center functionality of platform provides comprehensive insight for inbound and outbound contact center operations supporting telesales, customer service and collection functions. The platform enables an organization to improve operational efficiency and performance of contact center functions through the use of proven pre-built and packaged dashboards, reports, analytics and Six Sigma statistical tools.
By aggregating and standardizing data across multiple internal and external data sources, the platform allows users to monitor, analyze and identify underlying drivers around key performance indicators (KPIs) across multiple locations and interaction channels.
SERVICES
Business Analysis
Most organizations are focused on providing the analytics platform and not a total solution. At VASOR Technology we use the analytics engine to help you analyze your data. We work on many levels with our customers including: complete analysis outsourcing, oversight and guidance, and training and transition.
Training
We offer a structured education curriculum around the use of data in customer facing and contact center operations. Our training services combine many years of successfully applying data analysis techniques like Six Sigma, Lean Sigma, Human Sigma and Balanced Scorecard techniques that are customized with practical insights for the contact centers.
We have several levels of training, from Executive workshops to basic six-sigma and advanced training and certification courses to ensure our clients can grow their talent for sustainable performance delivery.