Background. VASOR Technology is a privately held firm started by John Peitler. Mr. Peitler is a recognized thought leader in developing contact center strategy, self-service and telephony solutions for both Commercial Enterprises and Government institutions. John has nearly two decades of experience in leading consulting and professional services teams in the Information Technology and Telecommunications arena. 

 

Prior to forming VASOR Technology, Mr. Peitler held several Executive roles at MicroAutmation and was most recently responsible for the overall strategy and management of MicroAutomation’s practice for providing contact center services and solutions for Healthcare and Insurance organizations. Prior to joining MicroAutomation, Mr. Peitler served as CTO of International Business Systems where he led the concept to market development of LiveAssistance, a queue-based live chat solution uniquely designed for contact centers. Under Mr. Peitler’s direction the LiveAssistance cloud-based solution scaled to hundreds of customers internationally. 



VASOR Acronymn. VASOR is not just a catchy name. It was derived from one of our key business processes, which aligns your contact center with your overall business strategy. This proven five stage implementation process has been succsessfully used to transform contact centers big and small. The five stages of VASOR are: Virtualize, Analyze, Standarize, Optimze, Realize. Contact us today to learn more about how to build your VASOR implementation roadmap.